Frequently Asked Questions
Everything you need to know about your SoSweet orders, delivery, and products.
How do you ensure the freshness of your food products during transit?
All SoSweet treats are packed in airtight, food-grade packaging and stored in a temperature-controlled environment until the moment they are shipped. For perishable items, we use insulated liners and cold packs to ensure they arrive in perfect condition.
What is your shipping policy and how long does delivery take?
We offer standard and express shipping options. Most orders are processed within 24 hours and delivered within 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer options for specific dietary requirements, such as vegan or gluten-free?
Yes! We have a dedicated section for vegan, gluten-free, and sugar-free treats. You can use our website filters to browse products that meet your specific dietary needs. Please check the ingredient list on each product page for allergen information.
Can I return food items if I change my mind?
Due to health and safety regulations regarding food products, we cannot accept returns for items that have been opened or are simply a result of a change of mind. However, if your order is damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure payment gateway.
Do you provide international shipping?
Currently, SoSweet ships to customers within the United Kingdom and select European countries. Shipping rates and delivery times for international orders are calculated at checkout based on the destination and package weight.